Welcome to „Telia EXTRA“

„Telia EXTRA“ is a pre-paid card designed for calls and internet browsing in popular „Telia“ 4G network.

1. First steps:
• Card activation / Standard rates / Plans / Card validity
• Plans: Calls, SMS and Internet
• Mobile internet
2. Topping-up your account:
• Where to top up?
• How to top up?
3. International calls:
• Calling abroad
• Roaming
4. Customer service contacts

1. FIRST STEPS

1.1. Card activation In order to activate your SIM card, please place it into your cell phone and call us on number 1544. After the call wait for the activation message.
You can call, send SMS, browse the internet and use other „Telia EXTRA“ services immediately after the activation. You can find out the phone number of your card by calling us on number 1544. Press „9“ – menu in English, then select „4“ – information about the subscriber.

1.2. Standard rates:

International calls are charged at „Telia“ rates set for a particular country.

If you have not ordered any internet plan, the mobile internet will be charged for the amount of transferred data. You will get 10 MB for 0.26 Eur. The provided MB are valid until the end of the current day (23:59). If data is used up more quickly, you will automatically get another 10 MB for 0.26 Eur etc.


1.3. „Telia EXTRA“ plans:

Order one of „Telia EXTRA“ plans and talk cheaper!
Calling, text messaging and internet plans:

 *SMS limit – up to 400 SMS per day.


Internet plans:

Important:

A plan is valid for 30 days after the activation. If you have a credit balance, your plan is automatically renewed. After using up the provided amount of services, a standard rate applies. You can order the same or another internet plan again before 30 days expires - afterwards only the last ordered plan will be renewed if the account balance will be sufficient.


1.4. Account validity

The account is valid for 100 days. The validity is extended each time you top-up of your account. After account expiration the phone number is valid for 250 more days: during this time you can only receive calls and SMS messages. When the number validity expires, the phone number is blocked.


2. TOPPING UP YOUR ACCOUNT

You can top up your account either via internet or by using „Telia EXTRA“ top-up card / code. It is your choice.

Topping up an account via internet is one of the fastest ways. You can do it:

• Directly from a credit card.
• Via e-banking system.

„Telia EXTRA“ top-up card / code

You can purchase „Telia EXTRA“ cards in more than 6000 locations around Lithuania. Points of sales are marked with an „Telia EXTRA“ sticker.

How to use „Telia EXTRA“ card?

• A top-up card has a 16-digit secret code. Scrape off the protective layer.
• Call us on number 1544. The phone you are calling has to be the one you want to top-up (the account top-up is free).
• Press „2“ and enter a 16-digit secret „Telia EXTRA“ top-up code.
• After entering the code, press a „#“ sign.


3.1. Calling abroad


3.1.1. INTERNATIONAL CALLS

You can order cheaper calls to the most popular countries from Lithuania - send an SMS message +AKC PASAULIS to number 1301 (free) and make calls to most countries only at 0,39 Eur/min. rate. Service fee – 1,90 Eur/month.

Service is valid for 30 days upon ordering. If there is a sufficient account balance, service will automatically renew.

After ordering service "PASAULIS", you can call to the following countries at lower rates: Ireland, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Gibraltar, Greece, Greenland, Georgia, Iceland, Spain, Italy, USA, Montenegro, the United Kingdom, Canada, Kazakhstan, Cyprus, Kyrgyzstan, Croatia, Poland, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, New Zealand, Netherlands, Norway, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Finland, Sweden, Switzerland, Ukraine, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Hungary, Germany.

3.1.2. Standard international call rates:

Australia
Monaco
New Zealand Monaco
New Zealand
 

You can find out a detailed list of countries by calling us on number 1817 from your „Telia“ number (free) or calling +370 641 81817 from other operator's number (the rates of other operators apply). Moreover, a detailed list is avalable here: https://www.telia.lt/extra/skambinantiems-i-uzsieni.