Sustainability in Telia Company



Being part of Telia Company Group we follow the principles of responsible business set by the Group and conduct our daily business in a responsible way. 

We also contribute to the implementation of All In for Inclusive World strategy by doing good for society and environment here, in Lithuania.

Sustainability in Telia Company

Code of Responsible Business Conduct of Telia Company

Telia Lietuva Suppliers' Code of Conduct (valid from 14-12-2018)

Telia Lietuva Suppliers' Code of Conduct (valid until 13-12-2018)

Human Rights Impact Assessments

Human Rights Impact Assessments (HRIAs) provide Telia Lietuva with insights into our local and group-level human rights impacts, risks and opportunities for people affected by our daily operations.

Independent non-profit organization BSR was commissioned to undertake human rights impact assessments (HRIAs) in Telia Lietuva. BSR undertook this HRIA in 2016 using a methodology based on the UN Guiding Principles on Business and Human Rights. The reports outline challenges and recommendations as to customer privacy, freedom of expression, anti-discrimination and vulnerable groups, labor rights and public policy.

Telia Lietuva is preparing action plans seeking to implement BSR’s recommendations in 2017 and onwards.

More information and the report summary can be found here


Participation of stakeholders is extremely important in the management of corporate responsibility – through informing about the activities being carried out, and assessing risks or decisions on social, economic and environmental impacts.

In the course of discussions, areas of stakeholders that pose the most threats and provide the greatest opportunities for responsible business were distinguished. The greatest challenges named by representatives of stakeholders are presented below:

  • Employees: responsibility for product; ICT security; data privacy; corruption in procurement; taxes; freedom of expression; responsibility in the market; the large data; integrity; innovative partnership; innovation and technology development; diversity and equal opportunities; environmental protection.
  • Customers: customer satisfaction, network availability; data privacy. Business customers: network availability; responsibility for product; occupational health and safety; transparency; data privacy; ICT security; freedom of expression; customer satisfaction; innovation and technology development; involvement of communities.
  • Shareholders and investors: anti-corruption; taxes; transparency; value in the market.
  • Suppliers and partners (business community): data privacy and security; taxes; local actions; accountability.
  • Society and local communities.
  • NGOs: responsibility in the market; taxes; transparency; responsibility for product; environmental protection; child protection; ICT security.
  • State authorities: transparency; ICT security; tax policy; occupational health and safety; involvement of communities.
  • Media.